Refunds & Support

Refunds for Stripe-hosted purchases

Mission+ subscriptions and Premium Event Passes purchased through Mission's browser checkout are processed by Stripe Managed Payments through Link. Stripe handles transaction-level support and refund requests for these purchases. To request a refund, use the support or order-management link in your Link purchase confirmation, or follow Link's refund instructions. Keep the transaction receipt or order reference available. Refund eligibility depends on the purchase terms and applicable law; a request does not guarantee a refund.

If you cannot find your order or need help identifying a Mission purchase, email info@jrtechnologies.org with your Mission account email, approximate purchase date, and product name. Do not send a full payment-card number or password. A refund can remove future paid access. A refunded Pass may be removed from an event that has not started; an event already underway or completed keeps its recorded premium setup and results.

Cancel or manage Mission+

In Mission, open Profile → Plan and billing → Manage billing to open billing management in your browser when available. You can also use the order-management or support information associated with your Link purchase. If you cannot access either option, email info@jrtechnologies.org with the Mission account email and a request for cancellation help. Canceling stops future renewals according to the cancellation terms for your subscription; it is separate from requesting a refund. Deleting the app alone does not cancel a subscription. In-app account deletion requests cancellation of active Mission+ subscriptions. If your build does not offer it, contact support to request deletion and confirm the subscription cancellation path. If cancellation is still processing, contact support with your order reference.

Purchase and feature help

Missing purchase or entitlement

Sign in to the same Mission account and use Refresh billing status under Profile → Plan and billing. Unused Event Pass credits are tied to your Mission account and should resync when you sign back in. If Mission+ or an unused Event Pass is still missing, email us with the account email, approximate purchase date, product name, and a transaction or order reference if available. Do not send a full payment-card number or password.

How do Premium Event Passes work?

A Pass is a one-time credit for a single event, applied by the host before the event starts. It does not renew or unlock account-wide Mission+ stats. A free premium event grant, if eligible, is also applied before start. All invited participants can join and play in a Premium event without paying.

Why did an event start without Premium features?

Premium choices must be set before start. Subscription-based access is checked when the event starts. If the host no longer has an eligible subscription and no Pass or grant was applied, the event begins as Standard. If this seems wrong, send us the event name and approximate start time.

Account, privacy, and gameplay

Delete your account

If your app offers Profile → Delete account, follow the confirmation steps. Otherwise email info@jrtechnologies.org to request deletion; we may verify account ownership. Read Account Deletion for what is removed or anonymized. The in-app deletion flow requests cancellation of active Mission+ subscriptions. For a support-assisted request, ask us to confirm cancellation. If it is still processing, contact support with your order reference.

Privacy request

Email info@jrtechnologies.org to request access, correction, deletion, or other rights described in our Privacy Policy. We may verify account ownership before sharing or changing data.

Missing points or a disputed review

A mission needs text, photo, or video proof, and another eligible participant must approve it before points are awarded. The submitter cannot approve their own proof. Reviews are permanent; a rejected mission can be resubmitted only while the event still accepts submissions. An event can remain in settlement for up to one week after it ends while outstanding reviews or secret-mission judgments are resolved. Send the event name, mission, and approximate time if you think a technical error occurred.

Safety, abuse, and appeals

Use the app's report and block controls for a user, mission, or upload. For a serious concern, to appeal a temporary account suspension, or to request account deletion while suspended, email info@jrtechnologies.org with the relevant account, event, mission, and a description. Do not email private proof media unless we ask for it through a secure process. Human reviewers handle reports under our Community Guidelines. If anyone is in immediate danger, call 911 or your local emergency number; email is not an emergency service.

For other bugs or questions, email info@jrtechnologies.org. Device model, iOS version, app version, and steps to reproduce can help us investigate.